Shipping & Returns Policy

Summary of Our Returns Policy

This returns policy applies to every customer of Mega Food Catering, whether you shop our kitchen equipment shop, browse grills and outdoor cooking equipment and cookware, or request a quote on our contact page. For general consumer guidance, see the Federal Trade Commission online shopping guide.

Last updated: October 2026

This shipping and returns policy explains how Mega Food Catering handles shipping, returns and refunds for orders placed on our website.

Order Processing

Orders are processed after payment is confirmed. You will receive an email confirmation with your order details.

Shipping

Available shipping methods and costs are shown at checkout. Delivery times depend on the product, the carrier and the destination. Large equipment may ship by freight, and our team may contact you to arrange delivery.

Inspecting Your Delivery

Please inspect your order when it arrives. If an item is damaged or missing, note it with the carrier when possible and contact us as soon as you can.

Returns Policy

If you would like to return an item, please contact us at info@megafoodcatering.com before sending anything back. We will review your request and explain the next steps. Items should be unused and in their original packaging.

Refunds

Approved refunds are issued to the original payment method. Shipping charges may not be refundable.

Contact Us

For questions about shipping, returns or refunds, email info@megafoodcatering.com or call +1 (310) 855-2397, or use our contact form.